Phrozen
Phrozen Sonic Saber
เครื่องตัดพลังงานอัลตราโซนิก (Ultrasonic Cutter) ที่ออกแบบมาเพื่อช่วยในขั้นตอนการตกแต่งชิ้นงานหลังการพิมพ์ (Post-processing) โดยเฉพาะการแกะ Support ออกจากชิ้นงานที่มีความละเอียดสูงและซับซ้อน ด้วยการสั่นสะเทือนของใบมีดถึง 35,000 - 40,000 ครั้งต่อวินาที ทำให้สามารถตัดผ่านเรซินหรือวัสดุต่าง ๆ ได้อย่างง่ายดาย ตัวด้ามจับออกแบบมาให้เหมือนปากกา ช่วยให้ควบคุมทิศทางในการตัดได้ถนัดมือ เข้าถึงซอกมุมที่ยากต่อการเข้าถึง
ไม่สามารถโหลดข้อมูลความพร้อมในการรับสินค้าได้
ข้อมูลทางเทคนิค
การรับประกัน
220/9 Lake View Condominium Superior, Bond Street, Bang Phut, Pak Kret, Nonthaburi 11120
Warranty Policy
Products sold by the company are covered by a 3-12 month warranty, depending on the brand, using genuine spare parts from the manufacturer.
Resin Printers
| Equipment | Duration |
|---|---|
| Touch screen, mainboard, motor, UV light system, fan | 12 months |
| LCD screen | 3 months (excludes leakage, resin stains, and damage from usage) |
| FEP film, build plate, acrylic cover, and other accessories | No warranty |
FDM Printers
| Equipment | Duration |
|---|---|
| Mainboard, touch screen, motor | 12 months |
| Extruder system (excludes gears), Automatic Material System (AMS/CFS) | 3 months (excludes damage from disassembly and usage) |
| Hotend set, drive gears, build plate, scraper, air filter | No warranty |
UV/ Polyjet Printers
| Equipment | Duration |
|---|---|
| Touch screen, mainboard, motor, UV light system | 12 months |
| Printhead (F1800, I3200) |
6 months (excludes clogged printhead) |
| Ink cartridge, film cartridge, toner cartridge, waste ink tank, heating unit, build plate | No warranty |
Warranty Exclusions
- No proof of purchase from the company.
- Damage from usage, such as torn film, resin leakage, or printing material failing to adhere to the base, resulting in damage to other parts.
- Self-disassembly of the machine leading to damaged parts/equipment.
- Presence of oxidation, chips, cracks, or breakage on machine parts/equipment.
- Improper usage, such as exceeding normal operating temperatures (above 30°C), humidity, or dust.
- Damage from accidents, natural disasters (floods, fire), electrical surges, or damage from animals/insects.
- Modification of the machine, firmware upgrades not provided by the manufacturer, or use of unsupported parts/parts not sourced from the manufacturer will immediately void the warranty.
Out-of-Warranty Products
- Products outside the warranty period are those not purchased directly from the company.
- For out-of-warranty products, a minimum inspection fee applies before repair approval. Please contact our service department or Line@ for information.
- Labor costs for repairing out-of-warranty products are separate from the initial inspection labor fee.
- The company reserves the right to refuse repair or inspection.
Claim Process
Please report the issues encountered to our service department to receive basic troubleshooting guidance or to schedule sending the machine for repairs/part replacements at our office.
Return & Refund Policy
| Duration | Product Status | Refundable | Shipping Fee | Restocking Fee | Deduction Fee |
|---|---|---|---|---|---|
| Within 7 days | Unopened | ✓ | Customer | 5% of product value | If missing items are found, part costs will be deducted accordingly. |
| Within 7 days | Open-box | ✓ | Customer | 10% of product value | If missing items are found, part costs will be deducted accordingly. |
| Within 7 days | Used | ✗ | ✗ | ✗ | ✗ |
| Within Warranty | All Status | ✗ | ✗ | ✗ | ✗ |
Refunds will be processed within 14 days after receiving complete information and confirmation from the customer.
